Refund Policy

Wybie & Co. Refund Policy
Last updated: October 14, 2026

PRE-ORDERS
Cancel any time before your order ships for a full refund. Email us at Ctmakarrall@gmail.com with your order number. If we cannot ship by the date shown at checkout, we will email you before that date, and you can cancel for a full refund.

IF YOUR DOG WON'T EAT THEM
Email us within 30 days of delivery and we will refund your first jar. No need to send it back. One refund per household.

UNOPENED PRODUCTS
Unopened jars with the seal intact can be returned within 30 days of delivery for a full refund of the product price. Email us first for return instructions. You pay return shipping unless we made a mistake.

DAMAGED OR WRONG ITEMS
If your order arrives damaged or is not what you ordered, email us a photo within 7 days of delivery. We will send a replacement or a full refund at no cost to you.

REFUND TIMING
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

EXCEPTIONS
Opened products cannot be returned, except under our first-jar promise above or for damaged or wrong items. Original shipping charges are not refunded unless we made a mistake.